shipping
Orders are shipped Monday-Friday via USPS. All orders ship from the United States. Orders will be shipped between 3-5 business days after being received. Tracking information is not provided at this time.
Additional Information
Bolton Valley is not responsible for additional shipping charges if the package is returned because of an address error, customer absence, or package refusal. If an address needs to be changed after the order has been placed, please let us know as soon as possible at [email protected]. We will do our best to make the necessary changes but are not responsible for packages that have already shipped.
Sometimes the carrier tracking information indicates that a package has been delivered, but you can’t find it. Before reaching out to us, please take the time to consider the following:
Delivery confirmation usually specifies where the package was left (e.g. mailbox or front porch), but this is often incorrect. Please check all doors and porches. Check with neighbors, as the delivery person may have gotten the address wrong.
Check with your local post office. Sometimes packages are accidentally scanned as delivered, when in fact they were returned to the post office because of an issue with delivery (e.g. the package did not fit in your mailbox).
Returns and refunds
At this time all sales are FINAL and we do not accept returns or exchanges.
Need Help?
Contact us at [email protected] for questions related to your order.